Phone Appointment Booking.
Appointments booked live, mid-call, against real calendar availability — with a confirmation SMS before the caller hangs up. For home-services clients, the AI employee books jobs straight onto the dispatch board via ServiceTitan, Jobber, or Housecall Pro.
How the AI employee does it
(from the Inbound Receptionist playbook)Check real availability — a function call reads the live calendar during the conversation
Book mid-call — the event is created while the caller is still on the line
Confirm by SMS — a confirmation text sent before hangup
Never touch existing bookings — cancellations and modifications always require human sign-off
Tools on the job
(official APIs)Cal.comTwilioServiceTitanGoogle Calendar API
Full stack on the Inbound Receptionist knowledge base.
Measured by
(the number that matters)Call-to-booking conversion — ~40% of qualifying calls booked is standard, 60%+ is excellent
Every action logged and reviewable — how trust works here.
Related tasks
(the staff work together)Put this on someone's desk
(alpha)Theo (Ext. 109) handles phone appointment booking as part of the Inbound Receptionist seat — flat from $499/agent/mo, one agent per dedicated machine. Build the staffer.