Email Reply Handling.
Reply triage that never sleeps on a hot lead. The AI employee auto-handles the easy 70% of replies — out-of-office, send-info, referrals, opt-outs — drafts responses for the rest, and escalates angry or legal replies to a human within minutes.
How the AI employee does it
(from the Outbound SDR playbook)Wake on every reply — webhooks trigger classification the moment a response lands
Auto-handle the easy 70% — OOO, send-info requests, referrals, and opt-outs resolved without a human
Draft the rest for approval — nuanced replies written and queued for client sign-off
Escalate fast — angry, legal, or GDPR replies and low-confidence cases reach a human within minutes
Tools on the job
(official APIs)SmartleadHubSpotCalendly
Full stack on the Outbound SDR knowledge base.
Measured by
(the number that matters)Share of replies auto-resolved (~70%) with escalations reaching a human within minutes, feeding the 8-15 qualified meetings/month benchmark
Every action logged and reviewable — how trust works here.
Related tasks
(the staff work together)Put this on someone's desk
(alpha)Priya (Ext. 103) handles email reply handling as part of the Outbound SDR seat — flat from $499/agent/mo, one agent per dedicated machine. Build the staffer.