AI Message Taking.
Structured messages instead of voicemail mush: caller, reason, urgency, and callback details delivered to Slack, SMS, or email with the transcript and recording link attached. The AI employee takes minimum-necessary contact info only — never payment data, SSNs, or medical details.
How the AI employee does it
(from the Inbound Receptionist playbook)Take the structured message — caller, reason, urgency, and callback preferences captured in order
Deliver instantly — the message hits Slack, SMS, or email with transcript and recording link
Protect sensitive data — no payment data, SSNs, or full medical/legal details; PHI stays behind secure links
Digest daily — a summary of all calls, bookings, and flags each day
Tools on the job
(official APIs)SlackTwilioHubSpot
Full stack on the Inbound Receptionist knowledge base.
Measured by
(the number that matters)100% of calls logged with transcript and recording, within the 72-81% containment benchmark for routine calls
Every action logged and reviewable — how trust works here.
Related tasks
(the staff work together)Put this on someone's desk
(alpha)Theo (Ext. 109) handles ai message taking as part of the Inbound Receptionist seat — flat from $499/agent/mo, one agent per dedicated machine. Build the staffer.